Skip to content

Contact Us

By Email

We endeavour to respond to your query within 2 working days. For any urgent queries please contact our customer services by phone.
To email us with your questions and feedback please use the form below.
Or send us feedback with this form

By Phone

To speak directly to a member of the team between 8am and 5pm Monday to Friday, call on 08450 722522. Outside of these hours you can leave a message with your telephone number on our voice mail and we will try to get back to you as quickly as possible.

For any non E-store customer enquiries (consumer and trade) please contact the main enquiry switchboard on 08450 267 267

Please be aware that we do not operate on Bank holidays. We will endeavour to answer any calls or emails as soon as possible outside of these bank holidays.

By Post

If you would prefer to use post, please send your query to:
Animal E-Store
Animal House
Vanguard Road
Poole
BH15 1PH

Please note that we are unable to accept returns at this address.
For a speedier response please let us know your email and / or phone details so that we can get back to you as quickly as possible.

Enjoy the ride!

The Animal E-Store Customer Service Team